Field Service Scheduler & Client Support VA

Job Summary: We're excited to bring aboard a motivated and highly organized Customer Service & Dispatch Virtual Assistant to support our garage door service operations. This role centers on handling daily customer interactions, coordinating technicians, and managing service

schedule

• The right person is dependable, detail-driven, and able to work independently in a remote setting while consistently delivering outstanding customer service. Key Responsibilities: Answer and handle inbound customer calls about garage door services
• Collect accurate customer details and service needs
• Book appointments and confirm availability with customers
• Coordinate with field technicians via WhatsApp on job details
• Receive and process service requests from advertising partners
• Assign jobs based on technician availability, location, and skill set
• Enter and update customer records in the GoHigh
• Level CRM system

Monitor technician

schedule

• s and improve routing efficiency
• Follow job progress and send follow-up communications
• Reply to customer inquiries professionally and promptly
• Support daily dispatching and field operations
• Requirements: Strong English communication skills, both written and spoken
• Proven background in customer service, call handling, or dispatch support
• Prior experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organizational, multitasking, and time-management skills
• Professional manner with a customer-focused mindset
• Ability to work effectively with remote teams and field technicians
• Preferred Qualifications: Familiarity with GoHigh
• Level CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Background in service-based or field operations environments
• Why Join Us? Be part of a growing garage door service company dedicated to quality and reliability
• Build hands-on experience in operations and customer relationship management
• Enjoy the flexibility of remote work while making a meaningful difference

If you're proactive, efficient, and thrive in a fast-paced setting, we invite you to apply and help take our customer service operations to the next level.