Virtual Assistant

Position Summary

The Virtual Assistant provides remote administrative, operational, and customer support to clients and internal teams. The role is responsible for managing communications,

schedule

s, records, reports, and other assigned tasks while maintaining accuracy, professionalism, confidentiality, and timely completion of deliverables.

Key Responsibilities

Administrative Support

• Manage calendars, appointments, meetings, and reminders.
• Organize electronic files, records, and business documents.
• Prepare reports, presentations, spreadsheets, and correspondence.
• Perform accurate data entry and database updates.
• Monitor assigned tasks, deadlines, and follow-up requirements.
• Assist with invoices, expense records, and basic bookkeeping when required.

Email and Communication Management

• Monitor, organize, and respond to emails based on client instructions.
• Draft professional emails, letters, and messages.
• Answer or coordinate calls and respond to general inquiries.
• Prioritize urgent communications and escalate concerns appropriately.
• Maintain professional communication with clients, customers, vendors, and team members.

Scheduling and Coordination

• Schedule and confirm meetings across different time zones.
• Prepare meeting agendas,

note

s, and action-item summaries.

• Coordinate travel arrangements, reservations, and itineraries when requested.
• Follow up with responsible parties regarding pending deliverables.
• Support internal and external meetings through proper preparation and documentation.

Customer and Client Support

• Respond to customer inquiries through email, chat, or phone.
• Provide accurate information based on approved processes.
• Document customer concerns and resolutions.
• Escalate complex or sensitive issues to the appropriate person.
• Maintain a professional and helpful customer experience.

Research and Operational Support

• Conduct online research and summarize relevant findings.
• Update customer relationship management systems and internal trackers.
• Assist with lead generation, contact-list management, and basic outreach.
• Support recruitment, marketing, social media, or project tasks as assigned.
• Identify process delays and recommend practical improvements.

Confidentiality and Compliance

• Protect confidential client, employee, and company information.
• Follow company policies, data-security requirements, and client procedures.
• Use only authorized systems and communication channels.
• Immediately report security concerns, errors, or suspected data breaches.
• Maintain accurate records of completed work and communications.

Qualifications

• Bachelor’s degree or relevant professional experience is preferred.
• Previous experience as a Virtual Assistant, Administrative Assistant, Executive Assistant, or Customer Service Representative is an advantage.
• Excellent written and verbal English communication skills.
• Proficiency in Microsoft Office, Google Workspace, and online communication tools.
• Familiarity with project-management and CRM platforms is an advantage.
• Strong organizational, time-management, and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and commitment to accuracy.
• Willingness to work according to the client’s assigned schedule and time zone.

Pay: Php15,000.00 - Php25,000.00 per month

Benefits

• Paid training

Application Question(s)

• Are you a nursing graduate?

Experience

• Administrative: 1 year (Required)
• Google Suite: 1 year (Required)
• nurse: 1 year (Required)

Willingness to travel

• 100% (Preferred)

Work Location: Hybrid remote in Urdaneta