Customer Service Representative | Onsite | Cebu | Night Shift | Up to PHP25K

Take Customer Experience Across Borders in Property Management

Make every interaction strengthen the communities behind global property management operations. Join Emapta as a Customer Service Representative, supporting homeowners and tenants across billing, payments, portals, and property needs. Create seamless resident experiences for U.S. clients while building specialized industry expertise and a long-term career among Emapta's top 1% talent. Your Key to a Global Property Management Career

• Employment Type: Full-time
• Shift: Night Shift, Weekends OffWork Setup: Onsite, Cebu
• Salary: PHP 20,000 - PHP 25,000Exciting Perks Await! Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months of company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta

benefits

• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of solid customer service experience supporting a U.S. campaign
• Excellent written and verbal communication skills
• Strong interpersonal and customer relationship management skills
• Ability to multitask and prioritize work effectively
• Familiarity with property management systems and online portals, an advantage
• Proficiency in web-based applications, including Google Apps
• Availability to work flexible hours, including evenings and weekends, as needed

Your Daily Tasks

Customer Support and Billing Assistance

• Respond to billing inquiries from homeowners and tenants clearly and professionally
• Assist customers with payment processing and automatic payment enrollment

Property and Move Assistance

• Assist customers interested in buying or selling managed properties
• Coordinate move-in and move-out

schedule

s for managed properties

Ticketing and Portal Support

• Create support tickets for issues that require assistance from other departments
• Assist customers with portal account activation, navigation, and password resets

Multichannel Support and Coordination

• Respond to customer inquiries through phone, chat, and email
• Coordinate after-hours emergency maintenance dispatch requests
• Collaborate with cross-functional teams to resolve customer concerns

About the Client

Our client is a global workforce partner specializing in U.S. community and property management. They build dedicated, full-time teams that integrate directly into clients' systems, workflows, and daily operations. Their professionals support homeowner services, resident inquiries, property operations, accounting, work orders, urgent requests, and administrative functions. With teams across the United States and the Philippines, they combine industry expertise, structured training, and embedded support to help property management organizations scale efficiently while delivering consistent, responsive experiences to homeowners and residents. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!