L1 Technician

Job Summary: We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.

Responsibilities

Respond to and resolve technical support requests via phone, email, or in-person. Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices. Install, configure, and maintain operating systems and software applications. Assist with network connectivity issues and basic network troubleshooting. Document and track support requests and resolutions in the ticketing system. Escalate complex issues to higher-level support teams as necessary. Provide excellent customer service and maintain a positive user experience. Qualification

High school diploma or equivalent; additional technical certifications (e.g., Comp

TIA A+, Microsoft Certified Professional) are a plus. Basic understanding of computer hardware, operating systems, and software applications. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Prior experience in a technical support role is preferred but not required. Willing to work on a graveyard schedule. Must have a Connectwise experience

Must have an Active NBI Clearance