Junior IT Support Specialist / Service Desk Technician

We are looking for a Junior IT Support Specialist to join our IT Operations team in Cebu. You will provide internal IT support to employees, with a primary focus on employee onboarding and offboarding, account management, and Tier 1 helpdesk support. You will work closely with the local IT team and senior IT staff to troubleshoot issues, manage access, and ensure employees have the technology and systems they need to work effectively. This is an onsite role due to the level of system and administrative access involved.

Key Responsibilities

Manage employee onboarding, including account setup, system access, hardware, and software

requirements

• Handle employee offboarding, including access revocation, data transfer or archiving, and equipment recovery
• Monitor and respond to Tier 1 IT helpdesk tickets
• Troubleshoot basic issues involving passwords, user accounts, email, applications, devices, and connectivity
• Create and manage user accounts, distribution groups, and shared mailboxes or drives
• Set up computers, applications, and other equipment for new employees
• Coordinate device purchases and related requests with IT vendors when needed
• Escalate complex technical issues to senior IT staff with proper documentation
• Maintain accurate records and updates in the ticketing system
• Follow established IT security, access management, and onboarding/offboarding procedures

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• Experience in IT Helpdesk, Service Desk, Technical Support, or IT Support is preferred
• Fresh graduates with relevant IT knowledge or internship experience are welcome to apply
• Basic knowledge of Microsoft 365, including Exchange, Teams, and Entra ID/Azure ADBasic knowledge of Google Workspace, including Gmail, Drive, and Admin Console
• Basic understanding of desktop, account, software, and connectivity troubleshooting
• Good communication and documentation skills
• Organized and able to manage multiple IT requests or tickets
• Willing to work onsite in Cebu City
• Willing to learn and work with different IT systems and tools

Nice to Have

• Experience with Jira Service Management or other ticketing platforms
• Familiarity with Microsoft Intune, Jamf, or other MDM tools
• Experience with user onboarding and offboarding
• Knowledge of basic IT security and access management procedures

What You Can Expect

• Hands-on experience in an internal IT Operations environment
• Exposure to both Microsoft 365 and Google Workspace
• Opportunity to develop your skills in IT support, system administration, and access management
• Collaboration with experienced IT professionals
• Potential for career growth as the IT Operations team expands