Senior Application Support

Responsibilities

• Ensure smooth business application service operations by resolving issues in a timelymanner.
• Facilitate smooth transition of application features from development to productionenvironments.
• Actively develop continuous improvement initiatives and optimization of businessapplication service operations.
• Assist in the automation of existing manual activities to improve the consistency andefficiency of business application service delivery to end users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics. Skills and Experience Required:
• Proficient in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)
• Experience with incident and problem management
• Good understanding or have gained experience on at least one common
• Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, whilemaintaining sharp attention to detail.
• Experience or active personal learning in Artificial Intelligence Nice to have:
• Knowledge in cloud services, preferably AWS
• Knowledge in CI/CD Pipelines and Tools (GitLab, Jenkins, Etc.)
• Experience in supporting SaaS systems (e.g. SAP)
• Knowledge in programming languages, Java and Python
• Experience in using ServiceNow, Jira, Confluence, or other similar tools