HR Helpdesk Specialist (SAP SuccessFactors)

At Grace Global Business Services (GBS) Manila, our teams play a critical role in supporting the organization’s worldwide operations. For more than a decade, GBS has been a trusted partner, delivering expertise in shared services, process excellence, and digital enablement. Our team members support business lines and functions across Grace, including Finance, Human Resources, Information Technology, Procurement, Supply Chain and more. You’ll have the opportunity to make an impact—working alongside global colleagues to help shape the chemical manufacturing industry. You’ll be part of a collaborative, team-oriented culture where safety comes first. We prioritize your well-being by offering competitive benefits and flexible working options that help you thrive. Here, you’ll find meaningful ways to grow your career, whether deepening your expertise in your field or exploring new roles. As an HR Helpdesk Specialist, you will serve as the primary contact for employees seeking assistance with HR-related inquiries. This role is responsible for providing timely, accurate information and support on a variety of HR topics, including benefits, policies, payroll, and general employee concerns. Additionally, the representative handles reporting requests, manages HR data, and participates in audit processes to ensure data integrity and compliance. Shift Schedule: Rotating Shift

Hybrid Set Up: 3 days RTO (Monday, Wednesday and Thursday)

What You’ll Do

Act as the primary contact for employee HR inquiries related to policies, benefits, payroll, and HR systems

Provide prompt and professional support via phone, email, and case management tools, meeting established SLAsGuide employees in navigating HR systems, forms, and self-service tools

• Create, maintain, and update knowledge base articles and work instructions
• Process HR data requests and generate standard and ad-hoc reports
• Ensure accuracy, confidentiality, and compliance in HR data maintenance and audits
• Collaborate with HR COEs and Operations teams to resolve complex cases and improve end-to-end processes
• Identify opportunities to improve service delivery, tools, and workflows

Support Success

• Factors initiatives, including UAT and system enhancements
• Participate in operational reviews and performance discussions with HR stakeholders
• Provide backup support for other HR Operations processes as needed

What You Bring

• Bachelor’s degree in Business, Human Resources, or related field
• Minimum 4 years of experience in HR Operations
• At least 1 year of experience with Success

Factors

At least 1 year of experience using a Case Management tool

What We Can Offer

Guaranteed 14th Month PayAbove-market Retirement Plan Design

Linked

In Learning Access

Established Performance Incentive Program

• HMO coverage for employees on day 1 (with pandemic coverage)
• Free HMO coverage for up to 3 qualified dependents

Educational Assistance