Real Estate VA – Short-Term Rentals | Airbnb | Australian Client | WFH

Real Estate VA – Short-Term Rentals | Airbnb | Australian Client | WFHAbout UsAt Taskbridge, we believe our people are more than just support staff. We aim to place talented professionals in roles where they can use their skills, contribute to a team, and make a real impact on the businesses they work with. Our team members work closely with Australian businesses and become an integrated part of their teams. We value dedication, collaboration, reliability, and a genuine commitment to doing great work. We’re also focused on creating fulfilling career opportunities that provide stability, professional growth, and the ability to build a better quality of life while working with international clients. Our goal is simple: help talented Filipino professionals find the right opportunities, grow in their careers, and become part of teams where their work is genuinely valued. The Role

We are looking for an experienced Virtual Assistant – Short-Term Rentals to support the day-to-day management and operations of short-term rental properties. You will be responsible for guest communication, bookings, listings, property coordination, platform management, and reporting. The role requires someone who is highly organised, detail-oriented, responsive, and comfortable working independently while following established procedures. What You Will Be Doing

Guest Communication & Support

Manage guest enquiries and messaging across Stayz, Airbnb, Booking.com, and VRBO.Respond to guest messages promptly and professionally. Handle guest complaints and issues during stays, escalating when required. Screen guests and enforce house rules. Respond to guest reviews and leave reviews for departed guests. Help improve guest satisfaction and maintain strong ratings. Bookings & Property Operations

Manage check-ins and check-outs. Monitor calendars and bookings, including blocking dates for owner stays and maintenance. Coordinate cleans when bookings or check-out times change. Coordinate remote maintenance and housekeeping. Follow up on open maintenance jobs through Tapi. Confirm

schedule

d cleans have been completed and compare cleaning photos against required standards. Keep property information sheets up to date, including Wi-Fi details, access codes, parking information, and appliance guides. Check calendars for double bookings and synchronisation errors. Listings, Pricing & Marketing

Create and optimise listings for new and existing properties. Optimise listings to improve visibility and search rankings. Review property photos, descriptions, amenities, and other listing information for improvement. Provide pricing analysis for new and existing properties. Review pricing in Price

• Labs and flag calendar gaps or upcoming local events. Assist with marketing and support Instagram content when required. Claims & Resolutions
• Manage claims and resolutions through booking platforms. Handle platform-related issues professionally and work towards appropriate resolutions. Reporting

Prepare monthly occupancy, revenue, and review reports. Monitor listing performance and flag underperforming properties. Provide suggestions for improving occupancy, revenue, and guest experience. Additional

Responsibilities

Coordinate quarterly property inspections for ground staff between guest stays. Participate in training for relevant property management programs and systems. Follow written procedures and maintain accurate records.

Requirements

Proven experience in short-term rental management. Hands-on experience with Airbnb, Stayz, Booking.com, and VRBO.Experience with Resly or a similar channel manager is preferred. Experience with Price

Labs is preferred. Experience with Property

Tree or an equivalent property management system. Experience handling claims and resolutions through booking platforms. Excellent written English with a warm and professional communication style. Availability during AWST business hours, with some evening and weekend coverage for guest messaging. Strong attention to detail and the ability to follow written procedures. Sound judgement when determining when to take action and when to escalate an issue. Ability to work independently, manage multiple properties, and prioritise tasks effectively. Performance Targets

Guest message response time of under 1 hour. Average rating of 4.8 or above across all platforms. Response rate of 90% or higher. Cancellation rate below 1%.Target occupancy rate of 80% or higher. Technical

Requirements

Dual Monitor Setup

Backup Electricity

Backup Internet

Benefits

Work from Home

Yearly Salary Increase