People Services Specialist (HR Operations)

We are looking for a People Services Specialist to join a leading financial institution under their HR Operations team. In this role, you will provide high-quality HR support by managing employee requests, administering HR processes, and ensuring a seamless employee experience. You will work closely with employees and internal stakeholders to deliver efficient, accurate, and timely HR services. If you have experience in HR shared services or HR operations and enjoy working in a fast-paced, service-oriented environment, we'd love to hear from you.

Key Responsibilities

Manage employee requests through HR ServiceNow and other HR service channels. Process Certificate of Employment (COE), employer statements, and other employment-related document requests. Handle employee verification requests accurately and within service level agreements. Support benefits administration and related HR operational processes. Validate payment requests and ensure compliance with company policies. Process documentation required for International Mobility activities. Resolve Tier 2 and Tier 3 HR service tickets while maintaining excellent customer service. Maintain accurate employee records and ensure data confidentiality. Identify opportunities to improve HR processes and reduce manual work through process enhancements. Collaborate with internal HR teams and stakeholders to ensure efficient service delivery.

Qualifications

Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. At least 2–3 years of experience in HR Operations, HR Shared Services, or HR Service Delivery. Experience handling employee lifecycle transactions, HR documentation, and benefits administration. Familiarity with HR systems such as Workday and ServiceNow (SNOW) is highly preferred. Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Strong organizational skills with excellent attention to detail. Good problem-solving and decision-making abilities. Able to work independently with minimal supervision. Excellent written and verbal communication skills. Customer-focused with a commitment to delivering a positive employee experience.