Data Analyst

Data Analyst

Job Summary

We are seeking a highly analytical and technically skilled Data Analyst to design, develop, and optimize data solutions that support operational insights, reporting, and decision-making. The ideal candidate will work closely with business stakeholders, operations teams, and technology partners to build reliable data pipelines, curate high-quality datasets, and enable actionable analytics through Tableau and other reporting platforms.

Key Responsibilities

Data Pipeline Engineering

Design, develop, and maintain scalable ETL/ELT pipelines on AWS for key business data domains, including: Incidents

Trouble Tickets

Alarms and Events

SLA Metrics

Outages

Field Operations

Customer Impact Indicators

Implement reliable data ingestion processes for batch and near real-time workloads. Develop and maintain mechanisms for retry handling, schema evolution, error recovery, and data validation. Optimize data processing performance and cloud resource utilization through efficient storage, partitioning, and compute strategies. Monitor and improve pipeline reliability, scalability, and efficiency. Data Modeling & Curation

Design and maintain curated datasets following established data architecture standards (e.g., Bronze, Silver, Gold layers). Create, document, and maintain business-ready datasets with clear ownership and governance. Develop semantic and metrics layers to standardize operational and service assurance KPIs, including: Mean Time to Resolution (MTTR)Repeat Incident Rates

SLA Compliance

Incident Volume Trends

Service Performance Metrics

Collaborate with data governance and business teams to ensure consistent definitions and a single-source of truth for critical metrics. Tableau Enablement & Reporting

Develop and maintain Tableau-ready data models, views, extracts, and reporting datasets. Support dashboard development by optimizing data structures for performance, scalability, and usability. Improve reporting responsiveness through aggregation strategies, denormalized models, and query optimization. Troubleshoot and resolve reporting issues by identifying and addressing root causes within upstream data pipelines and source systems. Ensure reporting solutions deliver accurate, trusted, and timely business insights. Operational Excellence & Reliability

Implement monitoring, alerting, and health checks for data pipelines and reporting platforms. Monitor: Data Freshness

Completeness

Volume Anomalies

Pipeline Failures

Job Performance

Create and maintain operational runbooks and support documentation. Support CI/CD practices, automated testing, code reviews, and deployment processes for data solutions. Perform root cause analysis of data quality and reporting issues and recommend corrective and preventive actions. Stakeholder Collaboration

Partner with business stakeholders, including: Network Operations Center (NOC)Service Management Teams

Field Operations

Business and Analytics Teams

Gather reporting and analytics requirements and translate them into scalable data solutions. Collaborate with platform, infrastructure, governance, and security teams to ensure compliance with data privacy and security standards. Support data-driven initiatives that improve operational visibility and decision-making. Continuous Improvement

Identify opportunities to enhance data platform performance, reliability, and user experience. Evaluate emerging technologies, tools, and best practices within data analytics and engineering. Recommend process improvements that increase productivity, automation, and reporting effectiveness. Share technical knowledge and best practices with team members and assist in mentoring junior analysts and engineers.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Data Analytics, Information Systems, Statistics, Mathematics, Engineering, or a related field. Minimum of 3 years of experience in Data Analytics, Data Engineering, Business Intelligence, or a related role. Strong proficiency in SQL and data analysis techniques. Experience working with AWS cloud services and modern data platforms. Experience developing and supporting ETL/ELT pipelines. Hands-on experience with Tableau, Power BI, or similar reporting and visualization tools. Strong understanding of data modeling, data warehousing, and analytics best practices. Familiarity with CI/CD processes, version control, and automation practices. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management abilities. Preferred

Qualifications

Experience in telecommunications, network operations, service assurance, or enterprise analytics environments. Knowledge of Python, data automation frameworks, and cloud-native analytics services. Experience supporting large-scale operational reporting and KPI monitoring. Familiarity with data governance, metadata management, and data quality frameworks. Why Join Us? Transform complex data into actionable insights that improve operational performance, customer experience, and business outcomes.