Customer Service Agent

Temu is seeking a highly motivated and experienced Customer Service Agent to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry.

Key responsibilities

Handle basic customer service inquiries related to orders, returns, and general concerns. Assist with general support tasks as needed. Manage assigned customer cases until resolution. Address customer concerns using a customer-first approach and escalate complex issues when necessary.

About you

High school diploma or equivalent required; college education or degree is preferred. Experience in Customer Service is an advantage. Strong written English communication skills, strong data entry skills. Detail-oriented and organized. Ability to follow processes and meet deadline. Ability to work in a fast-paced environment. Willingness to work rotating shifts and holidays.

About us

Temu is a rapidly growing company. We are proud to be an employer that builds a diverse community. We are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.