Healthcare Customer Service - Start ASAP

Apply now, and start in July 2026!BENEFITS/PERKS 13th and 14th month salary guaranteed Performance Incentive Plan / Yearly Increase

Retirement Program and Group Life Insurance Hybrid Work Set-up after 6 months JOB DETAILS / ROLE PURPOSE Our Customer Service/Care Advisors support customers are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement. KEY RESPONSIBILITIES Key responsibilities will include, but are not limited to, the following: Responding to queries regarding coverage, claims, hospitalisation, complaints via phone, email and chat

Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention KEY REQUIREMENTS Previous Call Center experience in a Healthcare Account is required Bachelor's Degree, Medical Allied preferred Can work with minimal supervision and comfortable working with deadlines Computer-savvy; can multi-task taking in calls and answering emails

• Strong Knowledge of Microsoft Office (Excel, Word) Must be open to Adhoc Tasks
• Must be willing to work in rotating shifts (morning and mid-shift)
• Must be flexible to work on Philippine Holidays and Weekends
• Must be willing to work onsite in Makati for the first 6 months Can start ASAP