Customer Service Representative (CSR)

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• Customer Service Representative (CSR)

Balboa Digital Ph

Work from Home

Remote

PHP 150 an hour

-

Full-time

Full job description

DESCRIPTION

The Customer Service Representative (CSR) is a call center position that interacts with many prospective customers on a daily basis.

RESPONSIBILITIES

• Representatives typically make 400 calls per day (50 per hour), depending on the program
• Handles both inbound and outbound call programs
• Makes outbound calls in response to customer inquiries
• Capturing additional information from the customer, screening the customer for their interest in the client’s product or service, and/or warm transferring the customer to a provider of a service
• Work on a single program or be asked to handle several programs during a typical work day
• May involve some customer service, but usually not upset or irate customers
• Will be trained to handle multiple programs
• Other duties that may be assigned from time to time

QUALIFICATIONS

• Excellent Communication Skills - oral, written and listening skills included
• Preferably with at least 3 months call center experience
• Outstanding attendance record with minimal concerns
• Highly efficient with excellent Time Management Skills as they are expected to take a high volume of call
• Accuracy in capturing and recording information
• Receptive to feedback and willing to modify approach to improve
• Proficient in handling basic software, internet and has good navigation skills
• With minimal sales skill in a light, friendly and professional approach

Additional Benefits

• Php 5,000.00 Signing Bonus*
• Php 2,500.00 Milestone Bonus*
• Php 1,500.00 Attendance Bonus*
• Php 750.00 - Php 1,500.00 Utility Allowance (Depending on employment Status)
• Php 150.00 per hour OT Incentive on top of the OT Premium**
• De Minimis or Non Tax Allowance of Php 2,000.00 on probationary
• 15% Night Differential whenever you work between 10pm - 6am
• Premium Pay for work on PH Holidays
• HMO for the employee and up to two (2) of your qualified dependents upon regularization
• 18 days Paid Time Off upon regularization
• 12 days Sick Days / Sick Leave (convertible to cash)
• Performance based bonuses and incentives
• *Terms & Conditions apply
• **Only when making or taking calls
• Job Type: Full-time

Benefits

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Experience

• Customer service: 1 year (Required)

Language

• English (Required)
• Work Location: Remote
• Company and salary information

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• Salaries for Customer Service Representative at Balboa Digital Ph
• Salaries for Customer Service Representative at Balboa Digital Ph, Work from Home

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Salaries for Customer Service Representative, Work from Home

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