Service Coordinator/Customer Service Officer | WFH | Day Shift | Weekends Off

Service Excellence in Australia's Commercial Kitchen Equipment Industry

Support service operations within Australia's established commercial kitchen equipment industry. The Service Coordinator / Customer Service Officer manages customer enquiries, coordinates technicians and contractors, maintains accurate SAP records, and supports timely job completion. This permanent work-from-home opportunity offers top 1% talent a stable global career with Emapta, meaningful industry exposure, work-life balance, and long-term professional growth. Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home, 1-2 Weeks of Onsite Training in Ortigas
• Shift: Day Shift, Weekends OffBenefits

Competitive Salary Package

Day Shift

schedule

• Fixed weekends off
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)

Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)Unlimited opportunities for employee referral incentives across the organization

Standard government and Emapta

benefits

• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• At least 1 year of relevant experience in service coordination, customer service, or helpdesk support
• Previous BPO service desk experience is highly preferred
• Experience using SAP or a similar system is preferred
• Excellent written and spoken English communication skills
• Calm and professional telephone manner
• Strong organizational and time-management skills
• High level of computer literacy
• Strong attention to detail and accuracy

Responsibilities

• Handle customer enquiries and service requests via telephone and email
• Log service jobs in SAP, ensuring accurate information and timely follow-ups
• Coordinate service activities with technicians and external contractors
• Provide customers with regular updates and support timely job completion
• Validate warranty claims according to established procedures
• Prepare accurate weekly service reports

About the Client

Our client is an established Australian-owned supplier serving the commercial catering, food service, and hospitality sectors for over 50 years. Its extensive portfolio includes professional cooking equipment, refrigeration systems, preparation solutions, furniture, tableware, and cookware from trusted industry brands. Supported by strategically located offices, showrooms, warehouses, and spare-parts facilities across Australia and New Zealand, the company is recognized for competitive value, dependable after-sales support, expert guidance, and comprehensive commercial kitchen solutions tailored to diverse business requirements nationwide. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!