Outbound Sales Assistant Manager

Job Title: Outbound Sales Assistant Manager

Program :Travel

• Work Location: MOA
• Work Setup & Schedule: Onsite/GYStart date : ASAP

JD

●Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)

●Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue

●Selling targeted products/services as part of the customer-initiated interaction

●Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers

• ●Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
• ●Executes specialized projects and activities and typically works according to set principles
• ●Usually generates and initiates own workload and doesn't need instructions or guidelines
• ●Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
• ●Positions at this level are expected to significantly improve the day-to-day activities/processes
• ●Manages and oversees the implementation of short-term activities within the team
• ●Decisions are of an operational nature within a defined scope
• ●Positions on this level delivers their share of professional responsibilities focusing on professional excellence
• ●Typically manages a team of Individual Contributor co-workers

Qualifications

• ●Minimum 5–8 years of BPO Sales experience
• ●At least 2–3 years managing leaders (Sr. Team Lead/Assistant Manager level, Sales, Outbound Sales, Coaching, or Operations)
• ●Strong background in Outbound Sales, objection handling, and conversion strategies
• ●Proven experience in driving sales performance and developing high-performing teams
• ●Strong knowledge of performance metrics, coaching, and action planning
• ●Excellent communication, stakeholder management, and presentation skills
• ●Energetic and engaging during the interview – client non-negotiable
• ●Dynamic, proactive, and capable of building strategies and implementing course corrections
• ●Preferably with Travel & Hospitality experience, especially cruise lines or hotels
• ●Can start immediately
• ●Willing to work onsite at TP MOA

Prescreening Questions

• Years of BPO Sales experience
• Years of leadership/people management experience
• Years of Outbound and Inbound Sales experience
• Years of Travel & Hospitality experience
• Last drawn salary

Expected salary