Customer Service Representative | Pasay and Alabang site
Alabang, Metro ManilaPosted 3 days agoJobStreet
Skills mentioned
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About the role
- Customer Service Representative - Insurance Campaign (Life & Annuities)
- Work Setup: Onsite
- Location: Pasay City and Alabang
- Shift: Graveyard Shift
- Start Date: ASAPJob Summary
We are looking for customer-focused individuals to join our Life & Annuities Insurance Campaign. The role involves handling customer inquiries through voice and non-voice channels, providing policy information, assisting with account-related concerns, and delivering excellent customer service while complying with insurance industry standards.
Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, and chat. Assist customers with inquiries related to life insurance and annuity products. Provide accurate information regarding policies, benefits, claims, and account updates. Document customer interactions and maintain accurate records. Resolve customer concerns efficiently and professionally. Meet quality, productivity, and compliance standards. Collaborate with team members and support functions to ensure customer satisfaction.
Qualifications
High School Graduate (Old Curriculum) or Senior High School Graduate with at least 6 months BPO experience. Strong communication and customer service skills. Willing to work onsite in MOA, Pasay City and Alabang. Amenable to work on a graveyard shift schedule. Basic computer navigation and multitasking skills. Apply now and start your career in the growing Life & Annuities Insurance industry!
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