Technical Support Associate
National Capital RegionFound 9 days agoIndeed
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About the role
You will handle customer inquiries via phone, email, or chat regarding technical issues related to our LMS platform and the solutions we offer. Your primary focus will be on effectively resolving these inquiries by taking the necessary actions to address customer concerns and meeting all SLA and KPI targets set for both you and the team. You are expected to provide service professionally and courteously at all times. ... Provide Tier 2 support in English through email and chat for customer inquiries using Zendesk, while managing incoming and outgoing calls via the customer service line.
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