CSR-Financial Customer Service

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers
• Required Qualifications: At least 6 months of Customer Service Experience in BPO Industry
• Completed at least 2 years of college education
• Job Expectations: Must be amenable for Voice function
• Must work on-site at the location posted
• Must be flexible with the

work schedule

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed