Email Support Representative for Financial Management Account

• Email Support Representative - Financial Management Account
• Earn up to PHP 28,000/month for this position + $100 Monthly Program Incentive19/F Robinsons Summit Center, Ayala Avenue, Makati, PHAbout the Role

We’re looking for a customer-focused and detail-oriented Email Support Representative to join our team. In this role, you’ll be the first point of contact for customers, helping them resolve issues, navigate the product, and get the most out of their experience. You’ll support users primarily through email and chat using Zendesk, troubleshoot technical account connection issues, and contribute to improving the customer experience through better documentation and self-service resources. If you enjoy problem-solving, communicating clearly, and helping customers succeed in a fast-paced tech environment, this role could be a great fit.

What You’ll Do

• Respond to customer inquiries through email using Zendesk
• Assist with account connections, transactions, syncing, and financial data-related issues
• Investigate issues involving third-party financial data providers
• Assist customers with billing and subscription-related questions, including subscription status, charges, payments, and refunds
• Escalate issues when additional support or investigation is needed
• Identify recurring issues and provide feedback that can help improve processes, documentation, and customer support
• Meet established productivity, quality, and response-time expectations

What We’re Looking For1.5+ years of experience in a customer-facing role, preferably supporting an online product1.5+ years of experience using a CRM or customer support platform for Email Support

• Strong written English communication skills, with the ability to explain issues clearly and professionally
• Strong problem-solving and troubleshooting skills
• Ability to understand customer issues and provide accurate, helpful solutions
• Comfortable working with technical issues and financial data