Reports Analyst

The Reports Analyst is responsible for collecting, analyzing, validating, and presenting business data to support operational and management decision-making. The role involves preparing regular and ad hoc reports, maintaining data accuracy, identifying trends and insights, and collaborating with different departments to ensure timely and reliable reporting. What You’ll Do: Prepare and distribute daily, weekly, monthly, and quarterly reports based on business requirements. Collect, consolidate, and analyze data from various sources and systems. Validate data to ensure accuracy, completeness, and consistency before reports are released. Monitor key performance indicators (KPIs) and identify trends, variances, and potential issues. Develop and maintain dashboards, spreadsheets, and reporting templates. Generate ad hoc reports and data analyses requested by management and business stakeholders. Automate recurring reports and improve reporting processes where possible. Maintain organized reporting files, databases, and documentation. Coordinate with relevant departments to clarify data requirements and resolve discrepancies. Translate complex data into clear and actionable insights for stakeholders. Support management in preparing presentations and business performance summaries. Ensure reports are delivered accurately and within agreed deadlines. Maintain confidentiality and security of business and employee information. What We’re Looking For:1–2 years of experience in reporting, data analysis, business analysis, operations, or a related role. Strong knowledge of Microsoft Excel, including formulas, pivot tables, lookups, charts, and data manipulation. Experience with reporting or visualization tools such as Power BI, Tableau, or similar platforms is an advantage. Strong analytical and problem-solving skills. Excellent attention to detail and data accuracy. Company Description: Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.