Helpdesk Technician
Stefanini North America and APAC
Pasay, National Capital Region, PhilippinesPosted 10 days agoLinkedIn
Setup
On-site
Type
Full-time
Level
Mid-level
Salary
Not listed
Closes
Open
Skills mentioned
Customer ServiceTechnical Support
Sign up free to tailor my resume for this job Apply on LinkedIn
Members see a match score against their own skills and get a resume + cover letter written for this posting.
About the role
Details
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Job Requirements
Details
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Shift flexibility and schedule adherence are required for the position.
Sourced from LinkedIn · posted 10 days ago · you apply on the original site