CSR for US based Answering Service

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• CSR for US based Answering Service - Permanent WFH

Bright

Drop Virtual Assistants, LLC

·

4.8

Work from Home

Remote

PHP 35,000 a month

-

Full-time

Full job description

Hello! We are a Virtual Assistant company, and we are looking for candidates with customer service experience to place with an answering service for Answering Service in the US. We currently have 10+ VAs working for them, so we know it's a very stable position.

Job Duties

• Answer incoming customer inquiries
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Must be okay with camera on while on shift

Responsibilities Role

• As a customer success agent, you will manage incoming calls and customer service inquiries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Qualifications Requirements

• Fluent in English both verbal and written.
• Two or more years of BPO experience in a voice role
• Customer support experience preferred but not required
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems is preferred but not required
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Requirements

• Excellent English.
• CSR experience.
• Complete office setup. Owns a laptop, or PC with sufficient specs.
• Available and quiet workspace during US business hours.

We look forward to reviewing your application!

• Job Type: Full-time
• Pay: Php35,000.00 per month

Benefits

• Paid training
• Work from home

Experience

• Customer Service Representative: 2 years (Required)
• Work Location: Remote
• Company and salary information

Review for Bright

Drop Virtual Assistants, LLC

Review for Bright

• Drop Virtual Assistants, LLC, Work from Home
• Review for Customer Service Representative at Bright
• Drop Virtual Assistants, LLC
• Review for Customer Service Representative at Bright
• Drop Virtual Assistants, LLC, Work from Home

Salaries for Bright

Drop Virtual Assistants, LLC

Salaries for Bright

• Drop Virtual Assistants, LLC, Work from Home
• Salaries for Customer Service Representative at Bright
• Drop Virtual Assistants, LLC
• Salaries for Customer Service Representative at Bright
• Drop Virtual Assistants, LLC, Work from Home

Salaries for Customer Service Representative

Salaries for Customer Service Representative, Work from Home

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