URGENT HIRING | Customer Service Representative | Telco

Customer Service Associate – Wireless & Mobile Communications

As a Customer Service Associate supporting our Wireless & Mobile Communications account in Taguig, you’ll help customers with billing concerns, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.

What You’ll Do

• Assist customers with their requests and concerns in a professional and empathetic manner
• Provide solutions while meeting client and company performance standards
• Keep customer account information accurate and updated
• Work closely with your team to resolve customer issues
• Coordinate with client departments when concerns require escalation
• Handle challenging interactions with patience, empathy, and professionalism
• Take ownership of your decisions and understand how they can impact the team and overall results
• What We’re Looking ForHigh School Diploma or equivalent
• Customer service experience or background
• Strong written and verbal communication skills
• Basic proficiency in Microsoft Office, internet navigation, PC applications, and keyboarding
• Typing speed of at least 30 WPMComfortable working with multiple applications and tasks at the same time
• Self-motivated, detail-oriented, organized, and flexible
• Willingness and ability to learn client-specific processes and materials
• Strong multitasking and problem-solving skills
• Hands-on experience using AI tools such as Chat
• GPT, with good judgment in reviewing and verifying AI-generated outputs
• The Good Stuff Coming Your WayAt Sutherland, we want you to have the support and opportunities you need from day one. Paid training
• Paid time off
• Vision, dental, and health

benefits

• HMO with dependent coverage
• Flexible scheduling based on program needs
• Performance incentives on selected programs
• World-class virtual support
• Career development and advancement opportunities

Ready to Get Started? Keep your line open between 10 AM and 7 PM, as our recruitment team may reach out to you.