Customer Service Representative

• Responsible for order processing of Sales Orders and Purchase Orders.
• Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.
• Encodes data and orders in the system diligently and accurately for database building.
• Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.
• Follow up customers on payments and collection of such payments.
• Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.
• Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.
• Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery

schedule

s, special instructions from customers and others.

• Confirmation and verification of returned invoices and reasons for rejections.
• Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.
• Follow established policies and procedures especially established timelines, cut-offs and lead times.
• Performs other duties that may be assigned by immediate superior from time to time.

• College Graduate
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Works well with people
• Customer centric
• Willing to work in Paranaque City from Mon-Sat