Food Delivery Associate

Customer Service Representative

Metro Manila | Onsite

Job Description

We are looking for Customer Service Representatives to be the first point of contact for clients and customers. You will assist with inquiries, provide solutions, and ensure a positive experience across multiple channels.

Responsibilities

• Handle customer inquiries via phone, chat, or email
• Provide clear and accurate information about services and processes
• Resolve concerns efficiently and professionally
• Log all interactions and updates in the system
• Escalate issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction metrics

Schedule & Training

• Shifting

schedule

s, including nights, weekends, and holidays

• Paid training on company processes and customer service techniques

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English communication skills
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and ability to multitask
• Willing to work onsite in Metro Manila

Open for

• Retail, mall sales, F&B, hospitality, front desk, sales, or any customer-facing experience
• Applicants with direct customer interaction experience are welcome to apply
• Career shifters and fresh graduates are encouraged to apply

Why Join Us

• Competitive pay with performance-based incentives
• Exposure to multiple industries and skill-building opportunities
• Collaborative, supportive, and dynamic team environment

Kickstart your career as a Customer Service Representative at Sapient and contribute to helping clients succeed while developing your professional skills.

• Job Types: Full-time, Fresh graduate
• Pay: Php18,000.00 - Php26,000.00 per month

Benefits

• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person