Business Intelligence Analyst - TP Mckinley

Teleperformance is seeking a Business Intelligence Analyst to join our dynamic team at TP McKinley in Taguig City, Metro Manila. This is a full-time position where you will play a crucial role in transforming raw data into actionable business insights that drive strategic decision-making across the organisation. As a Business Intelligence Analyst, you will be at the intersection of technology and business strategy, leveraging data analytics tools and methodologies to support business objectives and identify opportunities for operational excellence. This role is integral to our data-driven culture and will directly impact how we optimise our business processes and improve customer experiences.

Key responsibilities

Extract, transform and load (ETL) data from various sources into data and business intelligence platforms

Design, develop and maintain dashboards, reports and visualisations that provide stakeholders with clear insights into key performance indicators (KPIs) and business metrics

• Analyse complex datasets to identify trends, patterns and anomalies that inform business strategy and operational improvements
• Collaborate with business stakeholders to understand requirements and translate them into technical specifications for data solutions
• Conduct data quality assessments and implement data governance practices to ensure accuracy and consistency
• Document data models, reporting systems and analytical methodologies for knowledge sharing and audit purposes
• Support ad-hoc reporting requests and provide data-driven recommendations to senior management
• Stay current with industry best practices and emerging business intelligence technologies to enhance team capabilities

What we're looking for

Bachelor's degree in Information Technology, Computer Science, Data Science, Mathematics, Engineering or a related field3+ years of professional experience as a Business Analyst, Business Intelligence Analyst or similar role within the ICT sector

• Proficiency with business intelligence and data visualisation tools such as Power BI, Tableau, Looker or similar platforms
• Strong SQL skills with the ability to write complex queries and work with relational databases
• Experience with data warehousing concepts and dimensional modelling
• Solid understanding of ETL processes and data integration methodologies
• Excellent analytical and problem-solving abilities with strong attention to detail
• Demonstrated ability to translate business requirements into technical solutions
• Strong communication and interpersonal skills to collaborate effectively across departments
• Experience with Python, R or other programming languages is advantageous
• Knowledge of cloud-based platforms such as Azure, AWS or Google Cloud is preferred
• Familiarity with Agile methodologies and working in cross-functional teams is a plus

What we offer

At Teleperformance, we are committed to supporting the professional growth and wellbeing of our employees. We provide competitive remuneration packages, comprehensive health and wellness programmes, and access to ongoing training and development opportunities that will enhance your technical and professional skills. We foster a collaborative and inclusive work environment where innovation is encouraged and contributions are valued. Our flexible working arrangements and employee engagement initiatives ensure a healthy work-life balance. We also offer career progression opportunities within a global organisation, allowing you to develop your expertise and take on greater responsibilities as you progress.

About us

Teleperformance is a global leader in omnichannel customer experience management and business intelligence services, operating across multiple countries and serving diverse industries. With a commitment to excellence and innovation, we transform customer interactions into meaningful business outcomes through technology, data analytics and our talented workforce. Our mission is to help businesses optimise their operations and enhance customer satisfaction whilst creating a positive workplace culture. At TP McKinley, we bring together diverse teams united by a passion for delivering exceptional results and driving digital transformation for our clients and ourselves. Apply nowIf you are a detail-oriented data professional with a passion for business intelligence and a desire to make an impact, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience and any portfolio or examples of your work to our recruitment team. Join Teleperformance and help us unlock the power of data to drive business success.