Customer Service Representative | Retail/AU account (Hybrid)

• Why Join enables
• GROUP?Since 2016, enables

GROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small. Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enables

GROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com. At enables

GROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks. Our Perks & Benefits include: Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.20 leave credits for vacation, emergencies, sick days, and even your birthday! 🎉Endless opportunities for career advancement with annual performance reviews and salary increases. Company-provided laptop to set you up for success. Convenient office location in Pasig, at the heart of Manila, accessible to all. Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme. In-house learning & development programs with access to the latest in AI and technology. Job Title: Customer Service Representative/AU Account

Location: Ortigas, Pasig, PHWork Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid-3 days onsite every Monday, Tuesday, and Thursday. )Key Responsibilities: Customer Support: Respond to customer enquiries via email, chat, and phone, providing prompt and accurate information about products, orders, and policies. Order Management: Assist with processing customer orders, returns, and exchanges, ensuring all transactions are completed accurately and promptly. Issue Resolution: Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary. Product Knowledge: Maintain up-to-date knowledge of our product offerings, promotions, and policies to provide accurate information to customers. Feedback Collection: Gather and report customer feedback to help improve products and services. Cross-functional Collaboration: Work closely with other departments, such as logistics and marketing, to resolve customer issues and improve the overall customer experience. Documentation: Maintain detailed records of customer interactions and transactions in our CRM system. Continuous Learning: Stay informed about industry trends and best practices in eCommerce customer service. Qualifications: Experience: Previous experience in customer service, particularly in eCommerce, is preferred. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Personal Attributes: Positive attitude and a passion for helping customers. Ability to remain calm and professional under pressure. Strong work ethic and a team-oriented mindset.