Customer Service Dispatch VA

Job Summary: We're searching for a motivated and highly organized Customer Service & Dispatch Virtual Assistant to support our garage door service operations. The role revolves around managing daily customer interactions, coordinating technicians, and keeping service

schedule

s on track. We're after someone reliable, detail-driven, and able to work on their own in a remote setup while delivering excellent customer service every day. Key Responsibilities: Take and manage inbound customer calls about garage door services

Capture accurate customer details and service

requirements

• Set appointments and confirm availability with customers
• Keep in touch with field technicians via WhatsApp to coordinate jobs
• Receive and handle service requests from advertising partners
• Dispatch jobs according to technician availability, location, and skill set
• Log and maintain customer records in the GoHigh
• Level CRM system

Oversee technician

schedule

• s and streamline routing
• Monitor job progress and send follow-up communications
• Address customer inquiries professionally and without delay
• Help with daily dispatching and field operations support
• Requirements: Strong English communication skills, both written and verbal
• Solid experience in customer service, call handling, or dispatch support
• Past experience as a Virtual Assistant in a customer service or dispatch role
• Excellent organization, multitasking, and time-management skills
• Professional presence with a customer-first mindset
• Ability to work well with remote teams and field technicians
• Preferred Qualifications: Knowledge of GoHigh
• Level CRM, WhatsApp Business, and scheduling platforms
• Strong interpersonal and relationship-building skills
• Experience in service-based or field operations environments
• Why Join Us? Grow with a garage door service company that stands for quality and reliability
• Build practical experience in operations and customer relationship management
• Work remotely with flexibility while making a meaningful contribution

If you're proactive, efficient, and do your best work in a fast-paced environment, we'd love for you to apply and help raise the bar for our customer service operations.