Customer Support Specialist | Remote

Req ID: 5082Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance. We are currently looking for a Customer Support Specialist who will be working with Connext's Client in the United States of America. What's in it for you?25% Night Differential

Perfect Attendance Bonus

Mid-year Bonus! Competitive

compensation

Life insurance

HMO Insurance

Great company culture

What is the job? The Customer Support Specialist is responsible for engaging with customers via voice calls, email, and other channels to deliver professional and efficient service. Responsibilities:

• Handle customer inquiries via phone, email, and other channels.
• Provide professional and efficient customer service.
• Resolve complex customer issues and complaints.
• Troubleshoot and investigate customer concerns.
• Follow procedures and escalate issues when needed.
• Provide accurate product and service information.
• Maintain detailed customer interaction records.
• Collaborate with technical, sales, and operations teams.
• Collect and communicate customer feedback. Qualifications:
• High school or bachelor’s degree in business, communications, or any related field
• At least two (2) years of experience in customer service or technical support roles.
• Clear and coherent in both written and verbal communication skills to provide precise and understandable information.
• Strong organizational skills including the ability to work independently without constant supervision, to handle multiple assignments while meeting assigned deadlines and exhibits decision-making capabilities.