Field Technical Support

Key Responsibilities :1. On-Site Installation and Maintenance

• Install and configure software solutions, hardware and network systems at client locations
• Perform routine maintenance, updates and troubleshooting of installed systems
• Ensure all installations comply with company standards and client requirements 2. Technical Support and Troubleshooting
• Diagnose and resolve software, hardware and network issues on-site
• Provide training and guidance to school staff on using the installed systems
• Work with the Technical Support Lead and Development Team to resolve complex issues3. Customer Service and Relationship Management
• Act as main point of contact for technical issues at client locations
• Maintain a professional and customer-focused approach in all interactions
• Provide feedback to improve system usability and client experience4. Documentation and Reporting
• Maintain detailed records of on-site visits, issues encountered, and resolutions provided
• Report recurring technical problems to the Technical Support Lead for further action
• Assist in creating user manuals and troubleshooting guides for clients5. Equipment and Inventory Management
• Ensure all necessary tools, devices and software are available for on-site work
• Keep track of company-owned equipment deployed at client sites
• Report any damaged or missing equipment to management

Qualification

• Bachelor’s Degree in Computer Science, Information Technology or other related courses
• Basic networking and troubleshooting knowledge
• Strong problem-solving and analytical thinking.
• Excellent verbal and written communication
• Patient, reliable and customer-service oriented
• Ability to document technical issues clearly and accurately
• Valid driver’s license and ability to drive a four-wheeled vehicle and/or motorcycle