sales manager

Duties and Responsibilities

Lead, supervise, and motivate the sales team to achieve monthly and annual sales targets. Develop and implement sales strategies, action plans, and initiatives to increase revenue and customer acquisition. Set individual and team sales targets and regularly monitor performance against KPIs. Manage sales pipelines, leads, quotations, negotiations, and closing of deals. Develop and maintain strong relationships with existing and potential clients. Identify new business opportunities, corporate accounts, partnerships, and B2B clients. Oversee sales activities across assigned branches and ensure proper lead handling and follow-ups. Monitor customer inquiries, quotations, bookings, and conversion rates. Conduct regular sales meetings, coaching sessions, and performance reviews. Provide guidance and support to Sales Officers and other sales personnel in handling clients and closing deals. Coordinate with Operations, Marketing, Finance, and other departments to ensure smooth customer transactions and service delivery. Monitor competitors, market trends, pricing, and customer preferences to identify business opportunities. Review sales reports and provide management with accurate updates on sales performance, pipeline, and forecasts. Ensure proper documentation and compliance with company sales policies and procedures. Handle key accounts, major clients, escalations, and high-value transactions when necessary. Develop strategies to improve customer retention, repeat business, referrals, and overall sales performance. Perform other sales-related duties and responsibilities as assigned by management.

Qualifications

Bachelor's degree in Business Administration, Marketing, Management, or a related field. At least 3–5 years of sales experience, preferably with supervisory or managerial experience. Experience in automotive, premium/luxury services, retail, or related industries is an advantage. Strong experience in sales management, business development, and client relationship management. Proven ability to achieve and exceed sales targets. Strong negotiation, presentation, communication, and leadership skills. Proficient in Microsoft Office/Google Workspace and sales tracking or CRM systems. Willing to travel between branches or attend client meetings when required. Strong understanding of sales metrics, pipeline management, and sales forecasting.