IT Service Management Intern
DHL Express (Philippines) Corporation
Makati, Metro ManilaPosted 8 days agoKalibrr
Setup
On-site
Type
Internship
Level
Fresh grad
Salary
Not listed
Closes
5 days
Openings
2
Skills mentioned
ExcelTechnical SupportQuality ManagementData EntryCommunication
Sign up free to tailor my resume for this job Apply on Kalibrr
Members see a match score against their own skills and get a resume + cover letter written for this posting.
About the role
- Assist in monitoring and managing IT service tickets through the organization's ticketing system.
- Support the logging, tracking, and resolution of incidents and service requests.
- Coordinate with IT teams to ensure timely follow-up and closure of tickets.
- Help maintain accurate records of IT incidents, requests, and service activities.
- Assist in preparing service management reports, dashboards, and performance metrics.
- Support the creation and updating of IT documentation, knowledge base articles, and standard operating procedures.
- Participate in problem management and root cause analysis activities when required.
- Provide basic technical support and guidance to end users.
- Assist in conducting user satisfaction surveys and gathering feedback on IT services.
- Support continuous improvement initiatives for IT service delivery processes.
- Perform administrative and other tasks assigned by the Service Management Team.
Qualifications
- Currently enrolled in a Bachelor's Degree program in Information Technology, Computer Science, Information Systems, or a related field.
- Basic understanding of IT infrastructure, systems, and support processes.
- Familiarity with IT Service Management (ITSM) or ITIL concepts is an advantage.
- Proficient in Microsoft Office applications (Excel, Word, and PowerPoint).
- Strong analytical, organizational, and problem-solving skills.
- Good verbal and written communication skills.
- Ability to work effectively in a team environment and manage multiple tasks.
- Willingness to learn and adapt to new technologies and processes.
Sourced from Kalibrr · posted 8 days ago · you apply on the original site