Customer Service Representative | Voice & Non-Voice Account - 35k SOB

We are looking for Customer Service Representatives to join our Healthcare Account team. Depending on the assigned role, you may handle voice or non-voice transactions, assist customers with inquiries and requests, and provide accurate and professional support.

Responsibilities

• Handle customer inquiries and concerns through voice or non-voice channels
• Provide accurate information regarding healthcare-related services and account concerns
• Assist customers with requests, account updates, and issue resolution
• Process and update customer information accurately
• Document customer interactions and transactions
• Follow established procedures, quality standards, and compliance guidelines
• Maintain professionalism and confidentiality when handling customer information
• Meet assigned productivity, quality, and performance targets

Qualifications

• At least High School Graduate (Old Curriculum) or Senior High School Graduate
• With or without BPO experience
• Good verbal and written communication skills
• Basic computer knowledge and typing skills
• Customer-service oriented and detail-oriented
• Willing to work onsite
• Willing to work on a shifting schedule, including weekends and holidays, if required

Perks &

Benefits

Day 1 HMOCompetitive Salary Package

Open to Applicants with No BPO Experience

Paid Training

Career Growth and Development Opportunities

Supportive Work Environment