IT Admin

We are seeking an experienced IT Admin to join Asticom Technology Inc on a contract basis. This role is based in Bagumbayan, Quezon City, Metro Manila. As an IT Admin, you will play a crucial part in maintaining and supporting our technology infrastructure, ensuring optimal system performance and user satisfaction. This position is essential to our operations, as you will serve as a key support function for both internal teams and external clients, managing day-to-day IT operations and providing technical assistance across our organisation.

Key responsibilities

• Install, configure, and maintain computer systems, hardware, software, and networks
• Monitor system performance and troubleshoot technical issues to ensure minimal downtime
• Provide first and second-level technical support to end-users, responding to help desk tickets and support requests
• Manage user accounts, access permissions, and security protocols in accordance with company policies
• Perform regular system backups and disaster recovery procedures to protect data integrity
• Maintain comprehensive documentation of IT systems, configurations, and procedures
• Assist with the deployment and management of software updates and patches
• Support the implementation of IT security measures and ensure compliance with data protection standards
• Collaborate with team members to resolve complex technical issues and improve IT service delivery
• Manage IT inventory and coordinate hardware procurement and disposal

What we're looking for

• Proven experience in IT administration or a similar support role within the Help Desk and IT Support industry
• Strong technical knowledge of operating systems (Windows, Linux) and networking fundamentals
• Experience with hardware installation, configuration, and maintenance
• Familiarity with ticketing systems and IT service management tools
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently
• Good communication skills with the ability to explain technical concepts to non-technical users
• Ability to work independently and manage multiple tasks in a fast-paced environment
• Knowledge of IT security best practices and data protection regulations
• Relevant qualifications such as Comp
• TIA A+, Network+, or equivalent certifications are highly desirable
• Attention to detail and strong organisational skills