WFH Customer Support and Marketing Admin Assistant (E-commerce)

Overview Our client is looking for a Customer Support and Marketing Admin Assistant to serve as the right-hand support to their marketing and customer support lead. This growing US-based e-commerce food brand operates across Shopify, Amazon, and Walmart and is looking for a process-oriented individual to handle day-to-day administrative and response tasks. Operating from a structured knowledge base, you will play a crucial role in maintaining seamless email communications, social media moderation, and simple marketing tasks. It's a great opportunity to thrive with a small, agile team made to scale. Schedule: Full-time (40 hours per week), Eastern Standard Time, Mon-Fri 8 am - 6 pm ESTResponsibilities

• Respond to customer support emails following documented procedures and escalation guidelines
• Manage customer comments and replies on social media and e-commerce platforms based on provided instructions
• Execute marketing admin tasks as directed by the internal marketing lead
• Reference and follow the company knowledge base for handling different types of customer inquiries
• Determine when to escalate issues versus when to take action independently
• Maintain organized email communication using Microsoft Office suite
• Support the team by taking repetitive tasks off the plate of senior staff
• Follow clear SOPs to ensure consistency in customer experience

Requirements

• Proven experience in customer support or administrative roles
• Strong written communication skills with attention to detail
• Proficiency with email management and Microsoft Office suite
• Ability to follow documented procedures and knowledge base instructions
• Comfortable working independently with clear guidelines
• Reliable and process-oriented mindset
• Experience managing customer inquiries in an e-commerce or online retail environment
• Nice-to-Have Requirements: Bonus if you have experience with Shopify, Amazon, or Walmart seller platforms
• It helps if you have worked with small teams or startups
• Bonus if you have handled social media community management or comment moderation

Independent Contractor

Perks

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible locations

Note Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.62359465907