Business Analyst (Power Platform & Process Improvement)

JOB SUMMARY:The Business Analyst – Power Platform & Process Improvement translates business needs into practical, well-designed digital solutions. The role works with stakeholders to understand pain points, map current and future processes, define requirements, and design, build, test, and support solutions using Microsoft Power Platform. The role combines business analysis, process improvement, and hands-on solution development. It is accountable for ensuring that solutions are aligned to agreed requirements, are fit for purpose, are properly validated, and deliver measurable improvements in efficiency, quality, control, or stakeholder experience.POSITION RESPONSIBILITIES1. Business Analysis &

Requirements

Key

Responsibilities

Facilitate discovery sessions and stakeholder workshops to understand business needs, pain points, controls, and desired outcomes. Elicit, analyse, document, prioritise, and validate functional and non-functional requirements. Translate business requirements into user stories, acceptance criteria, process requirements, data requirements, and solution specifications. Maintain traceability from stakeholder need through design, development, testing, and acceptance. Identify assumptions, dependencies, risks, constraints, and open decisions early. Expected Outcomes

Clear and validated requirements. Stakeholder agreement on scope, priorities, and success measures. Reduced ambiguity, rework, and missed requirements. Complete and traceable analysis artefacts.2. Process Mapping & Improvement

Key

Responsibilities

Document current-state and future-state processes using a consistent process mapping standard. Identify delays, duplication, manual effort, control gaps, hand-off issues, and automation opportunities. Facilitate process walkthroughs with process owners and subject matter experts. Recommend practical improvements based on evidence, business value, risk, and implementation effort. Define measurable process outcomes and establish a baseline where data is available. Expected Outcomes

Accurate and validated process maps. Clearly identified improvement and automation opportunities. Better-defined roles, controls, decision points, and hand-offs. Improvement recommendations linked to measurable business outcomes. 3. Power Platform Solution Development

Key

Responsibilities

Design, build, configure, and enhance Power Apps solutions aligned to approved requirements and designs. Design and implement Power Automate workflows, approvals, notifications, integrations, and

schedule

d processes. Use SharePoint, Dataverse, Microsoft Lists, Excel, and other approved data sources as appropriate to the solution. Apply reusable components, naming conventions, environment controls, security requirements, and documentation standards. Assess feasibility and raise technical constraints or proposed design changes before proceeding. Expected Outcomes

Reliable and maintainable Power Platform solutions. Solutions aligned to agreed requirements and approved design. Appropriate access, controls, and documentation. Reduced manual effort and improved process consistency.4. Reporting & Data Visualisation

Key

Responsibilities

Develop and enhance Power BI reports and dashboards where reporting forms part of the required solution. Translate reporting needs into clear measures, data definitions, layouts, and visualisations. Validate data sources, transformations, calculations, filters, and refresh arrangements. Partner with stakeholders to confirm usability, interpretation, and reporting requirements. Document business rules, data definitions, dependencies, and known limitations. Expected Outcomes

Accurate, clear, and decision-useful reporting. Validated measures and business definitions. Reliable refresh and data-quality arrangements. Stakeholder confidence in report outputs.5. Solution Design, Testing & Quality Assurance

Key

Responsibilities

Prepare wireframes, mock-ups, solution designs, and prototypes before or during development as appropriate. Treat agreed requirements and approved designs as the build specification; raise changes before implementation. Prepare test scenarios and support system testing, user acceptance testing, defect resolution, and regression testing. Complete quality checks before stakeholder review or release. Record defects, decisions, changes, test evidence, and acceptance outcomes. Expected Outcomes

Early stakeholder alignment on the proposed solution. Fewer avoidable defects and review-stage surprises. Solutions tested against requirements and acceptance criteria. Documented acceptance and controlled release readiness.6. Stakeholder Engagement & Delivery Support

Key

Responsibilities

Provide concise and timely progress updates, including achievements, next steps, risks, dependencies, and decisions required. Manage stakeholder expectations and communicate the impact of changes to scope, design, or delivery dates. Work collaboratively with Change & Excellence, operations, technology teams, process owners, and external stakeholders. Escalate blockers and delivery risks early, with clear options and recommended actions. Support demonstrations, training, handover, adoption, and post-implementation review. Expected Outcomes

Clear communication and shared understanding. Early resolution of risks, dependencies, and decisions. Effective stakeholder participation in design, testing, and adoption. Smooth handover and sustainable use of delivered solutions.7. Governance, Documentation & Continuous Improvement

Key

Responsibilities

Maintain complete solution documentation, including requirements, process maps, designs, test evidence, user guidance, support information, and change history. Follow GSI governance, information security, data privacy, change control, and release management requirements. Maintain an organised backlog of enhancements, defects, and improvement opportunities. Monitor solution performance and user feedback after implementation. Proactively identify and deliver improvements to owned processes and solutions. Expected Outcomes

Complete and accessible solution records. Compliance with organisational controls and governance requirements. Visible ownership of enhancements and support needs. Continuous improvement supported by evidence and user feedback.KEY DELIVERABLESBusiness requirements document or requirements backlog

• Current-state and future-state process maps
• Pain-point, root-cause, and improvement analysis
• User stories and acceptance criteria
• Wireframes, mock-ups, prototypes, and solution design documentation
• Power Apps applications and Power Automate workflows
• Power BI reports and dashboards, where required
• Data definitions and business rules
• Test plan, test scenarios, defect log, and acceptance evidence
• User guides, training materials, and support handover documents
• Solution register, change log, and benefits or outcome tracking SKILLS AND COMPETENCIESTechnical Competencies
• Business analysis and requirements elicitation
• Current-state and future-state process mapping
• Process improvement and root-cause analysis
• Microsoft Power Apps, including canvas apps
• Microsoft Power Automate cloud flows and approvals
• Microsoft Power BI, including data modelling, measures, and visualisation

Share

• Point, Microsoft Lists, Excel, and collaborative Microsoft 365 tools
• Solution design, prototyping, testing, and user acceptance support
• Data analysis, data validation, and business-rule documentation
• Documentation standards, change control, and solution governance

Behavioural Competencies

• Stakeholder engagement and workshop facilitation
• Clear written and verbal communication
• Critical thinking and structured problem solving
• Attention to detail and commitment to quality
• Ownership, accountability, and proactive follow-through
• Planning, prioritisation, and time management
• Curiosity, learning agility, and continuous improvement mindset
• Collaboration across business and technical teams
• Constructive challenge and willingness to raise risks early
• Adaptability in an iterative delivery environment

QUALIFICATIONS AND EXPERIENCERequired

At least two years of relevant experience in business analysis, process improvement, Power Platform development, or a comparable hybrid role. Demonstrated experience gathering, documenting, and validating business requirements with stakeholders. Demonstrated experience creating current-state and future-state process maps. Hands-on experience building and supporting solutions using Power Apps and Power Automate. Working experience with Power BI or a comparable business intelligence platform. Experience supporting solution testing, user acceptance, implementation, and handover. Strong written and verbal communication skills. Desirable

Microsoft Power Platform certification or equivalent practical experience. Experience with Dataverse, SharePoint solution design, connectors, environment management, or solution lifecycle practices. Experience in business process outsourcing, professional services, pharmacy, healthcare, finance, or shared services environments. Experience with change management, benefits tracking, or adoption support. Familiarity with project delivery, agile delivery, or continuous improvement methods.

BENEFITS

Competitive salary package. Flexible working hours. Professional development opportunities. Supportive and inclusive work environment.