Customer Support Representative

• Role Title: Customer Support Representative
• ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the role

We are seeking highly motivated and dedicated Customer Service Representative to join our financial/travel/insurance/telco/sales clients. As a Customer Service Representative, you will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.

Key Responsibilities

• Handle customer inquiries and provide accurate information about products and services
• Assist customers in resolving account-related issues or concerns
• Process transactions and maintain accurate customer records
• Ensure customer satisfaction by delivering prompt and efficient service
• Escalate complex issues to appropriate departments for further assistance
• Adhere to company policies, procedures, and security measures to protect customer information
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Qualifications

• Are a college graduate, with or without a background in the Customer Experience Solutions industry
• Have at least six (6) months of background in the Customer Experience Solutions industry
• Have good English communication skills, both written and verbal
• Have excellent customer service, problem-solving, and multitasking skills
• Have superb computer skills, with proficiency in navigating multiple systems
• Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work onsite.

What We Offer

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and dynamic team environment
• Continuous training to enhance your skills

If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply!