HR Helpdesk | Urgent Hiring

Job Summary: The HR Helpdesk Associate serves as the first point of contact for employee HR inquiries and provides exceptional customer service by resolving questions related to payroll, benefits, policies, employee records, and HR processes. The role ensures accurate documentation, timely issue resolution, and compliance with company policies. Key Responsibilities: Respond to employee inquiries through phone, email, chat, or ticketing systems. Provide guidance on payroll, benefits, leave, and HR policies. Maintain accurate case documentation and employee records. Process employee data updates and HR transactions. Escalate complex issues to HR specialists and leaders as required. Meet service level agreements (SLAs) and quality standards. Support continuous improvement initiatives within the HR service delivery team. Qualifications: Bachelor's degree in human resources, Psychology, Business Administration, or related field. 1 to 2 years of HR Shared Services, HR Helpdesk, Customer Service, or HR Operations experience. Strong communication and customer service skills. Experience with HRIS, ticketing systems, or case management tools is an advantage. Ability to handle confidential employee information with discretion. Offers:26,000 – 28,000 Salary Package HMO Day 1 & Life Insurance  Annual Appraisals Quality Performance Bonus Sick & Vacation Leave This is an urgent hiring opportunity. For proper screening and endorsement, kindly message me via Viber at 0927 992 3325 or send your most updated resume to marvin.vizarra@nezdaglobal.com. Please use “HR Helpdesk Application” as the subject/message reference.