Patient Scheduling Specialist (Start-up Shared Service in QC) - NES1

The Patient Appointment

Schedule

r role serves as the first point of contact for patients referred to the practice by outside providers, employers, urgent care centers, hospitals, athletic trainers, and other referral sources. This role is responsible for accurately entering referral information into the electronic medical record (EMR), initiating patient outreach through automated text messaging and phone communication, and coordinating timely appointment scheduling for orthopedic care.

Key responsibilities

• Receive and process inbound orthopedic referrals from external referral sources via fax, EMR, email, portal, or phone
• Accurately enter patient demographic, insurance, and referral information into the EMR/practice management system
• Review referrals for completeness and route urgent or clinically sensitive referrals appropriately
• Generate and manage patient outreach communications, including text message scheduling invitations and follow-up contact attempts
• Field inbound calls from referred patients and coordinate appointment scheduling with the appropriate orthopedic provider, specialty, or location
• Verify insurance participation and obtain necessary referral or authorization information when applicable
• Coordinate with physician offices, case managers, employers, and other referral partners regarding appointment status and scheduling needs
• Maintain referral work queues and scheduling dashboards to ensure timely patient access and follow-up

Document all patient and referral source communications accurately within the EMREscalate urgent scheduling concerns, delays in care, or patient complaints to leadership as needed

About you

• College graduate required
• Minimum of 1–2 years of experience in healthcare scheduling, patient access, call center operations, or medical office coordination required
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent attention to detail and data entry accuracy
• Comfortable handling high call volumes and patient outreach activities
• Ability to work collaboratively with providers, clinical staff, and external referral partners
• Proficiency with Microsoft Office and healthcare technology systems
• Ability to communicate effectively by phone and electronic messaging platforms
• Positive and professional demeanor

Open to work in a NIGHT-SHIFT schedule and open to work at Bridgetowne, QC.