Medical Virtual Assistant (Billingual | English - Spanish)

We are looking for a Bilingual Medical Virtual Assistant to support one of our clinic clients in California. The role will focus on patient communication, scheduling, insurance support, and general virtual front desk tasks.

Responsibilities

• Handle inbound and outbound patient calls
• Patient follow-ups and appointment scheduling
• Confirm, reschedule, and cancel appointments
• Insurance verification and prior authorizations
• Referral and medical clearance follow-ups
• Update patient information in the EHR/EMR
• Request and organize medical records
• Assist with basic claims and billing follow-ups
• Coordinate with pharmacies, insurance companies, and other medical offices
• Provide general virtual receptionist and administrative support

Non-Negotiable Requirements

• Conversational Spanish is required
• With great knowledge and took HIPAA Awareness Training
• Strong English communication skills
• Excellent phone etiquette
• Experience in US medical clinic or medical VA
• Familiarity with insurance authorization and patient scheduling
• Organized, detail-oriented.
• Able to work U.S. business hours (PST)