Sales Support

Job Purpose

Established in 1972, WF Supplies has been servicing the fit-out and construction industry for over 50 years, growing to more than 5,800 key stock lines dispatched to sites nationwide. This role supports our UK sales team remotely — helping account managers stay on top of customer follow-ups, orders, and enquiries so nothing falls through the cracks. It's a great entry point into a fast-growing UK company, with room to take on more as you settle in.

Key Responsibilities

• Follow up on outstanding customer quotes by phone and email to help drive conversions
• Process and track customer orders and quotes in our CRM
• Respond to incoming customer enquiries via phone and the sales inbox
• Log customer interactions and update records accurately in the CRM
• Provide customers with order and delivery status updates, liaising with the UK team on anything that needs escalating
• Handle routine admin tasks — invoice copies, proof of delivery, product data sheets
• Support outbound calling for new business outreach and account reactivation as you build confidence in the role

Working Hours

Evening shift, approx. 5:00pm–1:00am Philippine time, to overlap with UK business hours.

Requirements

• Excellent spoken and written English, confident on the phone with UK customers
• Previous sales support, customer service, or appointment-setting experience (UK/US/Australian company experience a plus)
• Comfortable using CRM systems (training provided) and Excel/Google Sheets
• Reliable high-speed home internet and own PC/laptop
• Dedicated, stable home workspace to work from (not moving between locations/cafes) — quiet enough for calls, no shared/public wifi
• Strong attention to detail, proactive and solution-focused
• Self-motivated, able to work independently on evening shift with minimal supervision

• Excellent written and spoken English, confident and clear on phone calls with UK-based contacts
• Previous experience in a sales support, appointment-setting, or customer service role (UK, US, Australian or international company experience preferred)
• Comfortable working evening/night shift hours (approx. 5pm–1am Philippine time) to overlap with UK business hours
• Reliable high-speed home internet and own PC/laptop suitable for calls and remote system access
• Willing and able to learn CRM/ERP systems quickly (training provided)
• Strong attention to detail and comfortable following structured scripts/processes
• Self-motivated, able to work independently with minimal day-to-day supervision