Medical Inbound Specialist | Work from Home

• Manage incoming calls from patient, healthcare customers and service providers
• Deliver accurate information and support regarding healthcare policies and procedures.
• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
• Maintain thorough documentation of customer interactions and transactions.
• Adhere to HIPAA and other relevant healthcare regulations.
• Coordinate with other departments to escalate and resolve complex matters efficiently.

Minimum Qualifications

• At least 1-2 year of customer service, call center, or healthcare related experience preferred.
• Basic understanding of medical billing, insurance claims, and healthcare terminology
• Strong communication and interpersonal skills.
• Ability to handle inbound calls professionally and efficiently.
• Strong attention to detail, accuracy, and excellent time management skills are essential.
• Must possess excellent communication skills in English, both written and verbal.
• Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
• Must demonstrate the ability to work with and protect confidential information.
• Open to consultancy contract minimum of 6 months
• Able to work from home with reliable internet and a backup connection.