IT Support

Qualifications

Has a basic knowledge or in-depth experience in VB.Net. Has a basic knowledge or in-depth experience in JavaScript, HTML and CSS.Has a basic knowledge or in-depth experience working with database management systems (experience in MySQL is an advantage). Have the flexibility to travel for on-location project implementations and customer support. Applicants must pass both the written and practical exams to qualify. Effective communication and interpersonal skills with strong customer focus by maintaining professional and courteous demeanor. Strong problem solving skills

Provide after-hours support, if required. Has the attributes of being accountable, a collaborative team player, and a skilled communicator. Job Description

Provide first-level support to customer 24/7 via helpdesk, email, chat, and in-person walk-ups. Handle customer inquiries in a prompt and precise manner. Keep track of service requests and fault calls received from customers. Responsible for the installation and implementation of Tripod

Link software products. Perform regular maintenance on the servers and workstations of customers. Implement program updates. In charge of maintaining IT product documentation.