Spanish-speaking Customer Service Representative

Spanish-speaking Customer Service Representative

ISP Advisor

Quezon City

Remote

PHP 6 an hour

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• PHP 6 an hour
• Full job description

About the Role

We're looking for a reliable and customer-focused Spanish-Speaking Customer Service Representative to join our team. This role will support customers of an Internet Service Provider (ISP) by handling customer inquiries, assisting with service-related concerns, and providing basic troubleshooting support. The ideal candidate is fluent in Spanish and English, communicates clearly, and has experience or basic knowledge of ISP services and internet troubleshooting.

Key Responsibilities

• Provide customer support in both Spanish and English via phone, email, or other communication channels
• Assist customers with questions regarding internet services, accounts, and connectivity
• Perform basic troubleshooting for common internet, Wi-Fi, modem, and router issues
• Create, update, and document customer service tickets and account information
• Identify and escalate technical issues that require additional support
• Provide clear instructions and guidance to customers when troubleshooting
• Maintain accurate records of customer interactions and service issues
• Follow established ISP procedures and customer service guidelines
• Communicate professionally and courteously with customers at all times

Requirements

• Fluent in Spanish and English, both written and spoken (required)
• Customer service or call center experience
• ISP, telecommunications, or technical support experience is preferred
• Basic knowledge of internet services, Wi-Fi, modems, routers, and connectivity troubleshooting
• Strong verbal and written communication skills
• Comfortable assisting customers with basic technical issues
• Strong problem-solving and critical-thinking skills
• Reliable internet connection and a suitable remote work environment
• Ability to work independently and manage responsibilities with minimal supervision
• Reliable, responsive, and willing to ask questions when clarification is needed

What We're Looking For

Someone who can provide friendly and professional support while helping customers understand and resolve basic internet service issues. ISP experience is a strong plus, but we're also open to candidates who have solid customer service experience and a good foundation in basic troubleshooting. The ideal candidate is dependable, comfortable working independently, and willing to learn the client's systems and processes. This is a remote position under an Independent Contractor agreement.

Company and salary information

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