Technical Support

Technical Support

• Location: Tondo, Manila
• Work Arrangement: Onsite

Job Overview

We are looking for a skilled, customer-focused, and solutions-oriented Technical Support professional to provide technical assistance, troubleshooting, repair, and product support to customers and internal teams. The ideal candidate has strong knowledge of computer hardware, software, peripherals, and CCTV systems, with hands-on troubleshooting and repair experience. You should be able to analyze technical issues, identify practical solutions, and explain technical information clearly to both technical and non-technical users. In this role, you will help resolve technical concerns, support product testing and evaluation, maintain technical documentation, and contribute to the continuous improvement of our technical support processes.

Key Responsibilities

Technical Support & Troubleshooting

Diagnose, troubleshoot, and resolve technical issues involving company products, equipment, and services. Analyze technical concerns reported by customers, Customer Service, and other internal teams. Perform hardware and software troubleshooting, repair, maintenance, and basic diagnostics. Troubleshoot and repair computers, peripherals, components, and other technical equipment. Provide timely, accurate, and practical technical solutions. Assist with complex technical issues and coordinate with relevant teams for resolution. Escalate specialized or unresolved issues when necessary. Properly document technical issues, troubleshooting steps, and resolutions. Customer & Internal Support

Respond to technical inquiries in a professional, clear, and customer-friendly manner. Explain technical issues and troubleshooting procedures in a way that is easy for non-technical users to understand. Work closely with Customer Service and other departments to resolve concerns efficiently. Maintain accurate records of technical issues, resolutions, and recurring concerns. Identify recurring technical issues and recommend solutions to improve product support and customer experience. Product Knowledge & Testing

Maintain up-to-date knowledge of company products, features, specifications, functionality, and technical requirements. Stay informed about product updates, improvements, changes, and new releases. Conduct product testing, technical evaluation, and basic quality checks on products endorsed by different departments. Identify product issues, technical limitations, and potential improvements based on testing and troubleshooting. Conduct product knowledge sessions and assist with technical training for support teams. Create and update troubleshooting guides, FAQs, technical procedures, and other support documentation. Process Improvement

Assist in developing, reviewing, and improving technical support procedures and documentation. Recommend improvements to troubleshooting workflows and support processes. Maintain organized technical records, product information, and support resources. Perform other technical support-related duties as assigned by management.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field is preferred. At least 1 year of experience in IT Support, Technical Support, Computer Repair, IT Staff, Repair Technician, or a similar technical role. Strong knowledge of computer hardware, software, diagnostics, troubleshooting, and repair. Hands-on experience troubleshooting and repairing computers, peripherals, and hardware components. Experience with CCTV installation, configuration, and basic troubleshooting is required. Familiarity with soldering techniques and basic electronic repair is an advantage. Familiarity with diagnostic tools, testing procedures, and technical support processes. Strong verbal and written communication skills. Ability to explain technical information clearly to both technical and non-technical users. Excellent analytical, troubleshooting, and problem-solving skills. Strong attention to detail and commitment to providing accurate technical solutions. Proficient in Google Drive and other productivity and collaboration tools. Able to work independently, manage multiple priorities, and meet deadlines. Customer-oriented, proactive, dependable, and willing to learn new products and technologies. Willing to work onsite in Tondo, Manila. What You'll Gain

Hands-On Technical Experience — Work directly with computer hardware, software, peripherals, CCTV systems, and company products. Technical & Troubleshooting Expertise — Strengthen your skills in diagnostics, repair, product testing, and technical issue resolution. Cross-Department Collaboration — Work closely with Customer Service and other teams to resolve technical concerns and improve support processes. Product Knowledge Development — Gain deeper familiarity with product specifications, functionality, testing, and troubleshooting. Continuous Learning — Stay exposed to new products, technologies, troubleshooting techniques, and technical support practices.

How to Apply

If you have the technical skills, hands-on experience, and customer-focused approach we are looking for, we encourage you to apply and join our team.