WFH E-Commerce Customer Support Specialist – Shopify & ERP

About the Position

The company is seeking a friendly, reliable, and customer-oriented E-Commerce Customer Support Specialist – Shopify & ERP to join our team. In this role, you will assist our customers with their inquiries, help resolve issues, and ensure that every customer has a positive experience with our company. We are looking for an individual with strong customer service skills, excellent communication abilities, patience, common sense, and a positive attitude when handling a variety of situations.

Schedule

Mondays to Fridays, 8:00 am to 5:00 pm (US Central Time) with a 1-hour unpaid break (40 hours per week)

Responsibilities

Assisting customers with questions regarding orders, products, returns, replacements, and deliveries. Responding to customer inquiries in a professional, polite, and friendly manner. Handling complaints calmly and with a solution-oriented approach. Supporting customers via email, live chat, and telephone. Communicating with internal teams to resolve customer issues. Adhering to company processes while utilizing your own sound judgment. Maintaining and updating customer data and case information in the system. Supporting customer communication across various online sales channels. Ensuring a high level of customer satisfaction.

Requirements

Strong knowledge of customer service practices. Friendly, positive, and professional communication style. Good judgment and common sense when dealing with customers. High level of responsibility and attention to detail. Strong organizational and multitasking skills. Ability to work well in a team and a willingness to learn. Experience in live chat or call center/customer support is an advantage. Basic knowledge of Microsoft Outlook (sending emails, scheduling appointments). Basic knowledge of Microsoft Excel. Familiarity with Microsoft Teams. Experience with Shopify is an advantage. Experience with Amazon Seller Central and eBay is an advantage. Experience with TEMU is a plus. Knowledge of NetSuite / Oracle or related background experience with similar systems (ERPs) is a big plus. Fluency in English is required. Knowledge of Spanish is a plus, but not necessary. Experience in customer service is desirable. Experience in the automotive accessories sector is a plus. Nice-to-Have

Must operate within or close to the client's time zone to ensure full scheduling alignment. What We Are Looking ForThe ideal candidate: Enjoys helping people. Communicates respectfully and kindly with customers.+Remains calm under pressure. Thinks practically and solves problems effectively. Represents the company in a professional and positive manner. Independent Contractor

Perks

Permanent Work from home

Immediate Hiring

Health insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review. One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.