Technical Support Engineer

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Technical Support Engineer

AVSystem

Manila

Hybrid work

PHP 120,000 - PHP 240,000 a month

-

Full-time

Full job description

We are looking for a Technical Support Engineer (2nd line). In this role, you will provide application support for one of our major telecom customers, acting as the technical bridge between the customer and AVSystem’s engineering teams in Europe.

AVSystem’s solutions power large-scale device management and service activation for global telecom operators.

You will combine hands-on application troubleshooting, configuration, and customer communication while working in a complex, large-scale telecom environment.

This is a hybrid customer-facing role combining onsite work at the customer site in Manila with collaboration with remote engineering teams.

In this role, you will

• Build and maintain relationships with customer engineering, operations, and delivery teams
• Work closely with AVSystem engineering teams (Product Engineers, Developers, TPMs) to resolve customer issues
• Support customers in maintaining and operating AVSystem solutions in production environments
• Develop working knowledge of AVSystem products (UMP, ACS, device management stack)
• Translate customer-reported issues into actionable engineering tasks when escalation is required
• Effectively participate in various project delivery phases (proof of concept, kick-off, integration, migration, post-migration activities) according to the current needs and delegations from the delivery manager

Support responsibilities

• Manage customer issues related to the configuration and operation of the AVSystem platform
• Troubleshoot whether issues originate from the AVSystem application or surrounding customer systems
• Configure the application to support customer business use cases
• Analyze logs, system behavior, and network communication to identify the root cause of incidents
• Escalate product defects to development teams and cooperate on resolution
• Prepare, test, and document workarounds and operational procedures
• Maintain and improve project and knowledge base documentation
• Provide feedback to engineering teams on recurring issues, tooling, and documentation improvements

Requirements

• 3+ years of experience in Technical Support, Application Support, System Administration, or a similar role
• Strong understanding of networking protocols, network architecture, and technology interdependencies (applications, operating systems, routers, IP, DNS, DHCP, HTTP(S), TCP/UDP, firewalls, PKI, APIs, LAN/WLAN)
• Good Linux system administration skills, including log analysis, shell usage, execution of scripts, and hands-on experience with Linux CLI tools
• CCNA-level networking knowledge
• Hands-on experience in Good troubleshooting of complex issues (from network layer to application layer) and analytical skills
• Understanding of application architecture and interactions between applications, operating systems, and network infrastructure
• Strong English communication skills (daily interaction with customers and internal teams)
• Ability to manage multiple issues simultaneously while maintaining attention to detail

Nice to have

• Exposure to telecom or device management environments
• Understanding of REST APIs
• Familiarity with monitoring and observability tools
• Understanding of distributed or multi-server application architectures

What we offer

• Opportunity to work on a global telecom product used by leading telecom operators worldwide
• Direct exposure to large-scale production environments and real-world network systems
• Close collaboration with experienced experts in telecom, networking, and distributed systems
• Work in an international environment with engineering teams across Europe and customer-side stakeholders
• Plenty of opportunities to deepen your expertise in networking, Linux, and large-scale application support

Pay: Php120,000.00 - Php240,000.00 per month

Benefits

• Additional leave
• Flexible schedule
• Health insurance
• Life insurance
• Work from home

Experience

• Linux: 3 years (Required)
• Computer networking: 3 years (Required)
• Technical support: 3 years (Required)

Language

• English (Required)

Location

• Manila (Required)
• Work Location: Hybrid remote in Manila
• Company and salary information

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