Client & People Specialist | Hybrid | Clark, Pampanga

Want to join a company that's making a difference! Be part of the pioneer team, making BASE Global Solutions (BPO) an employer of choice for professional talent in the Philippines. Below are some of the amazing employee benefits at BASE Global Solutions:24 SIL days per year1 Birthday Leave HMO for employee + 1 dependent (upon Day 1)

Regular company events to bring the team together

Key

Responsibilities

Client Relationship Management

Serve as the main point of contact for assigned clients on day-to-day matters. Manage and prioritise client requests, concerns, and follow-ups. Ensure client expectations, priorities, and updates are clearly communicated to the team. Proactively gather and address client feedback, concerns, and potential risks. Keep clients informed on progress, issues, and agreed next steps. Escalate complex commercial, strategic, or people-related matters when required. People Support & Engagement

Serve as a trusted point of contact for BASE Jumpers, providing guidance and support. Ensure employees understand client expectations, priorities, and ways of working. Proactively identify and address employee concerns that may affect engagement or performance. Conduct regular pulse checks and promote engagement initiatives to strengthen employee morale, participation, and overall engagement. Maintain open, two-way communication and ensure employee feedback is heard and acted upon. Coordinate appropriate support and action plans to address employee concerns. Support, prepare and conduct employee engagement sessions on a regular basis

Alignment & Issue Management

Maintain alignment between clients and BASE Jumpers on goals, priorities, expectations, and deliverables. Facilitate constructive discussions and resolve conflicts through fair and practical solutions. Manage and document incidents, concerns, resolutions, and action plans. Identify recurring issues, risks, and improvement opportunities and provide regular updates to leadership. Support a smooth transition from onboarding to ongoing Client & People Management.

What We’re Looking For

Strong relationship-building and communication skills with clients and employees. Ability to understand different perspectives and translate them into clear, actionable solutions. Calm, empathetic, and solutions-focused approach when handling challenging or sensitive situations. Strong problem-solving, conflict resolution, and issue management skills. Highly organised with the ability to manage multiple clients, employees, and priorities. Sound judgment, discretion, and professionalism in handling sensitive matters. Collaborative and able to work effectively with cross-functional teams, including HR, Payroll, Onboarding/Offboarding, and Business Operations, to consistently meet or exceed client and employee expectations.1x Day per week onsite (Monday) with flexibility to be available more than this when required

Infrequent domestic travel may be required from time to time

Experience & Skills3–5 years of experience in People Operations/Human Resources/Client Services, Account Management, or a related role within a global, BPO or RPO environment. Experience in client or account management, relationship management, or business development is an advantage. Proven ability to build trust and maintain strong relationships with diverse stakeholders. Excellent verbal and written communication skills. Strong coordination, follow-through, and stakeholder management skills. Why This Role Matters at BASEThis role is central to how BASE delivers for its clients and supports its BASE Jumpers. By owning communication, managing operational client relationships, and closing the loop between client and BASE Jumper feedback, the Client & People Specialist helps create stronger partnerships, better delivery outcomes, and a more connected, resilient organisation — while enabling leadership to focus on strategic growth. Note: This role is open for applicants preferably located near Clark, Pampanga