Love the Summer Capital? Earn up to ₱23,000 a month as a Customer Advisor!

About us

Concentrix Philippines is a leading global customer experience company dedicated to delivering exceptional service across multiple industries. We specialise in providing comprehensive customer service solutions, including call centre operations, technical support, and financial services assistance. With a commitment to innovation and employee excellence, we create dynamic work environments where our team members can thrive and grow their careers. At Concentrix Philippines, we value our employees and invest in their professional development, making us an employer of choice in the customer service industry.

About the role

We are seeking a dedicated and detail-oriented professional to join our Financial Team as a full-time Customer Service representative in Baguio City, Benguet. This is an excellent opportunity to launch or advance your career in the financial services sector whilst working with a trusted global organisation. In this role, you will be the voice of our company, providing outstanding customer support to financial services clients. You will handle inbound and outbound calls, manage customer inquiries, and ensure that every interaction reflects our commitment to excellence. The position offers a competitive salary package of up to ₱23,000 per month, making it an attractive career move for ambitious professionals seeking growth and stability.

Key responsibilities

• Handle inbound and outbound calls with professionalism and courtesy, addressing customer inquiries related to financial services
• Provide accurate information about financial products, services, and policies to customers
• Process customer requests, including account inquiries, transactions, and service modifications
• Maintain detailed and accurate records of all customer interactions in the system
• Resolve customer issues promptly and efficiently whilst maintaining high service standards
• Identify customer needs and escalate complex issues to supervisors or specialised teams when necessary
• Comply with all relevant financial regulations, data protection protocols, and company policies
• Meet or exceed performance metrics including call handling time, customer satisfaction ratings, and quality standards
• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills

What we're looking for

• High school diploma or equivalent qualification; college degree is preferred
• Proven customer service experience in a call centre or customer-facing environment
• Excellent communication skills, both verbal and written, with the ability to articulate clearly
• Strong listening skills and empathy, with the ability to understand and address customer concerns
• Proficiency in English, both spoken and written, at a professional level
• Ability to multitask and manage multiple calls efficiently in a fast-paced environment
• Basic computer literacy and comfort with learning new systems and software applications
• Reliability and punctuality, with the ability to

work schedule

• d shifts consistently
• Problem-solving mindset and a positive attitude towards handling challenging customer situations
• Familiarity with financial services or banking products is advantageous but not essential
• Willingness to learn and adapt to evolving company procedures and customer service best practices

What we offer

Concentrix Philippines is committed to supporting the wellbeing and professional growth of our team members. We offer a competitive salary package of up to ₱23,000 per month, providing financial security and rewarding your contributions. Our comprehensive benefits package includes health and wellness programmes designed to support your physical and mental wellbeing. We provide opportunities for career advancement and professional development through structured training programmes and skills enhancement initiatives. Our workplace culture emphasises work-life balance, with flexible scheduling options where feasible and a supportive team environment. We foster an inclusive workplace where diversity is celebrated and every team member is valued. Additionally, we offer employee discounts and perks that enhance your overall employment experience. At Concentrix Philippines, we invest in our people because we believe that supporting our employees leads to exceptional customer service and organisational success.