Operations and Accounts Trainer

• Job Title: Operations and Accounts Trainer
• Division: Operations Division
• Department: Support Department
• Reports to (Position of Immediate Superior): AM, Operations and Accounts

Position Accountability Statement

Accountable for the implementation of ADDIE (Analysis, Design, Development, Implementation and

Evaluation) Framework across Operations and Sales Division.

Primary Job Responsibility

• Conducts TNA and prepares TNA reports.
• Assists and coordinates learning and development programs designs for e-learning and
• instructor-led training.
• Develops learning materials using various platforms and methodologies.
• Develops, standardizes and reviews the training materials.
• Delivers L&D solutions to support team’s needs and development outlined in the overall L&D
• strategy using a blend of methodologies including e-learning, self managed learning,
• remote delivery, management cascade, classroom and on job learning as appropriate.
• Undertakes evaluation of all L&D interventions and prepares reports of training sessions
• conducted.

STANDARD RESPONSIBILITY STATEMENTS

• Strives to embody, commits to support, and deliver the quality policy, objectives and initiatives of the organization;
• Communicates, engages, directs, and supports people to contribute to the Governance and Resilience effectiveness;
• Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;
• Abides by the Governance and Resilience policies and procedures for the effective management and control of its processes; and
• Promotes and utilizes the Process Approach and Risk-based Thinking at work.
• Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR